## 1. What Are Cookies?
Cookies are small text files stored on your device that enable functionality such as secure sign-in, remembering preferences, and analysing site usage. We also use web beacons, pixels, SDKs, and local storage technologies (collectively, "cookies"). ## 2. Cookies We Use
| Category | Purpose | Examples |
|----------|---------|----------|
| **Essential** | Required for authentication, security, load balancing, and session management. | SectorVoice session cookie, AWS Application Load Balancer, CSRF tokens. |
| **Performance & Analytics** | Understand usage and improve the Services. | Google Analytics 4, Segment, Mixpanel. |
| **Functional** | Remember user settings (language, playback speed, theme). | Preference cookies, locale storage. |
| **Marketing** | Measure campaign performance and deliver relevant content with consent. | LinkedIn Insight Tag, Meta Pixel, TikTok Pixel. |
| **Support** | Provide real-time assistance and product guidance. | Intercom, Zendesk Web Widget. | ## 3. Third-Party Cookies
Third-party providers may place cookies when you interact with our Services. We contractually require them to respect privacy commitments and provide opt-outs where required. Links to their policies are available in the consent manager and Trust Center. ## 4. Consent and Controls
- When you first visit, we present a consent banner allowing you to accept, reject, or customise non-essential cookies. Your preferences are stored for 12 months unless you clear cookies earlier.
- You can revisit "Cookie Preferences" in the site footer to update consent at any time.
- Most browsers allow you to block or delete cookies; however, essential functionality may be impacted.
- To opt out of interest-based advertising, visit [optout.aboutads.info](https://optout.aboutads.info/) or [youronlinechoices.eu](https://www.youronlinechoices.eu/) (if in the EEA/UK). ## 5. Do Not Track
Our Services currently do not respond to "Do Not Track" signals because no consistent industry standard exists. We honour region-specific opt-out mechanisms where legally required. ## 6. Retention
Cookie lifespans vary by category and provider. Session cookies expire when you close your browser; persistent cookies typically last between 1 day and 12 months. Detailed durations are listed in the consent manager. ## 7. Updates
We may update this Cookie Policy to reflect changes in technologies or regulations. Updates will be posted with a revised "Last updated" date and, when material, communicated via banner or email. ## 8. Contact
For questions or requests, email privacy@sectorvoice.ai.
